Refund policy

Last Update: June 3, 2026

 

At Daranora, we want customers to feel confident when purchasing lighting products from our store, including chandeliers, pendant lights, wall lights, lamps, and related lighting items. This Return & Refund Policy explains how returns, exchanges, return shipping labels, and refunds are handled for eligible orders.

Return Window

Customers may request a return or exchange within 40 days from the date of delivery.

Return or exchange requests submitted after the 40-day return window may not be eligible for approval.

Return Eligibility

We accept returns and exchanges for both defective and non-defective products, provided the item meets the conditions below:

The item must be returned in new and unused condition.

The lighting product must not show signs of installation, wiring, assembly damage, wear, alteration, misuse, or use beyond what is reasonably necessary to inspect the product.

The item should be returned with its original packaging, accessories, manuals, mounting hardware, parts, tags, and any included materials whenever possible.

For lighting products such as chandeliers, pendant lights, wall lights, and lamps, customers should inspect the product carefully before installation. Products that have been installed, modified, damaged during installation, or used may not qualify for a return or exchange unless the issue is due to a verified defect or incorrect item.

Items that do not meet these conditions may not qualify for a return, exchange, or refund.

Return Method

All approved returns and exchanges are handled by mail only.

To start a return or exchange request, please contact us at info@daranora.com.

When contacting us, please include your order number, full name, the item you wish to return or exchange, and the reason for your request. For damaged, defective, or incorrect lighting products, please also include clear photos of the product, packaging, labels, and any visible issue.

Return Approval Process

Please do not send any item back before your return request has been reviewed and approved.

Approved returns follow this process:

  1. The customer submits a return or exchange request by contacting info@daranora.com.

  2. Daranora reviews the request.

  3. If the return is approved, Daranora provides a prepaid downloadable return shipping label.

  4. The customer downloads, prints, and attaches the return label securely to the return package.

  5. The customer ships the item according to the return instructions provided.

  6. Once the returned item is received and inspected, the refund or exchange process will continue.

Return Shipping Costs

For approved returns and exchanges, Daranora provides a prepaid return shipping label.

Customers can download and print the approved return label after the return request has been approved.

There is no charge to the customer for the approved return shipping label. Daranora covers the cost of the approved return shipping label.

Restocking Fee

Daranora does not charge any restocking fee for approved returns or exchanges.

Refunds

After your returned item has been received and inspected, your refund will be processed within 20 days.

Refunds are issued to the original payment method used at checkout. A confirmation email will be sent once the refund has been processed.

All refunds are processed in USD. If your payment account uses another currency, your bank or payment provider may apply currency conversion rates or fees. These charges are outside of Daranora’s control.

Exchanges

We accept exchanges for eligible lighting products within the 40-day return window.

If you prefer an exchange instead of a refund, please contact us at info@daranora.com. Our customer service team will guide you through the exchange process after your request has been reviewed and approved.

Exchanges are subject to product availability at the time the exchange is processed.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect lighting product, please contact us at info@daranora.com as soon as possible.

Please include your order number, a description of the issue, and clear photos of the item, packaging, product label, and any damaged or incorrect parts where applicable. This helps us review the issue and provide the correct return, replacement, exchange, or refund instructions.

For lighting items, please do not attempt installation if the product appears damaged, defective, incorrect, or unsafe to use. Contact us first so we can review the issue and provide assistance.

Contact Us

If you have questions about returns, refunds, exchanges, or return labels, please contact us:

Business Name: Daranora
Business Address: 7201 NW 150th St, Oklahoma City, OK 73142, United States
Contact Email: info@daranora.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-5)
Expected Response Time: Within 48 business hours